Text logs and JSON reports
When you upload .log, .txt, .xml, .reg, .json, .csv or .html files, they are read in your browser. They are not uploaded to our server.
CAB and ZIP archives
Browsers can't unpack CAB files, so archives (up to 50 MB) are sent to the PilotTrace server over HTTPS. The server:
- checks the archive's file list and declared size before unpacking, and refuses unsafe archives;
- unpacks it into a temporary folder and reads the text logs;
- sends the report back to your browser;
- deletes the archive and the unpacked files as soon as the request finishes, whether it succeeded or failed.
File contents are not stored, logged or used for anything else. Our hosting provider keeps standard request logs (time, address, size and status), which do not include file contents.
What PilotTrace never does
- It never changes your Intune tenant, Entra ID or devices. Analysis is read-only.
- It never asks for tenant credentials.
- It has no accounts, tracking cookies or advertising scripts.
Before you upload
A full Autopilot diagnostic CAB includes the device hardware hash, serial number and tenant details. Only upload packages you are allowed to share. If your policy doesn't allow uploads, extract the CAB on your machine and upload just the .log files. Those stay in your browser.
Contact
Questions about data handling: [email protected].